By Russell Redman Source: Supermarket News Reflecting changed consumer behavior since the COVID-19 pandemic, nearly a quarter of U.S. e-grocery customers aim to step up their use of online food shopping, new research from Acosta reveals. Twenty-three percent of online grocery users polled in the October Acosta Shopper Community Survey [...]
Millions of white-collar workers are telecommuting from home to stay safe as the coronavirus extends its terrifying reach across America. But millions of other workers — supermarket cashiers, pharmacists, warehouse workers, bus drivers, meatpacking workers — still have to report to work each day, and many are furious that their [...]
Given the option, shoppers will rarely hesitate to bring their business to the retailer offering the best overall experience. This means hard-won loyalty is often as fleeting as a retailer’s ability to keep supporting their needs better than anyone else. In today’s age of convenience, we’re seeing shoppers across retail [...]