On the heels of a disruptive year, we are entering a new era of grocery retail. The global COVID-19 pandemic resulted in a wider variety of shopper profiles that now expect different shopping journeys. In 2021, how can grocers navigate these customer profiles, lock in gains, remain essential, keep up [...]

When the state shut down around her in March, 67-year-old Joyce Babineau, a supermarket employee in Dartmouth, Mass., was among the many workers who stayed on the job providing basic needs during the pandemic. She felt pride walking into Stop & Shop at 6 a.m. five days a week. She [...]