By Dominic Reuter
Source: Business Insider
Self-checkout may not be the money-saving “revolution” some retailers were hoping for.
More than 30 years after the introduction of self-checkout and its promises of labor-cost savings, the tech has become ubiquitous in stores across the US.
Now, retailers including Costco, Walmart, and Kroger are rethinking some of their self-checkout strategies. Some are finding they still need employees to combat theft, assist with purchases, review IDs, and check receipts.