By Richard Mitchell
Source: Supermarket News

Keeping in step with a rapidly changing marketplace will be key for retaining shoppers, according to major retail executives.

In remarks at the National Retail Federation’s NRF 2023 Retail’s Big Show event in New York, John Furner, president and chief executive officer of Walmart U.S., indicated that many operators already have successfully withered a host of major obstacles and need to keep that momentum going.

“This past year was an historically challenging time,” he said. “We did receive some relief from the pandemic, but we also saw extreme challenges with global supply chains. And that collided with surging demand, a shift in sectors from goods to services, inflation levels that we haven’t seen for decades, and the start of a war.”

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