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When Macy’s introduced a self-checkout option in its mobile app in 2018, the department store bragged about how shoppers could peruse stores without having to wait in line to pay.
However, for several store employees, that raised red flags, raising fears that it might endanger their jobs or result in wage cuts.
Three years later, a union for Macy’s workers has won its case against the tech-based strategy and how it excludes them from commissions.
Last Monday, an impartial arbitrator found that Macy’s had broken the terms of the collective bargaining agreement and ordered it to stop allowing self-checkout in several departments, including men’s suits and cosmetics.